A Big Splash of news for IMRE client Deepend Pools

Deepend Pools have demonstrated that they are masters of their trade with  a double win.

1. They have just been awarded “The most improved Dealer” from Golden Coast

2. All very hush hush, but Deepend Pools have won a contract to supply a pool for a major television show. Millions will see the work of Deepend Pools.

Congratulations to Rob and his team! We wish them well as these news items clearly show their expertise in the market place.

And oh, watch out for the new site and blog, coming soon. Here is a sneak preview.

IMRE Client featured on 60 Minute Makeover

Great news! Our client The Studybed Company have been featured on the ITV1 60 Minute Makeover program. This led to massive surge of web traffic and a steady stream of leads for the client.

You can watch the programme for the next 30 days by clicking here.

Visit the The Studybed website here and have a play on Adam’s impressive flash tool here.

The Studybed Company are a joy to deal with and we wish them well with this boost in coverage.

Click Cart Pro training

We are happy to announce that IMRE is now able to provide training and workshops for the Click Cart Pro product range. Please contact us on 01494 819900 for further details.

When you screw up and it all goes bang – call a competitor

DNS whilst being a wonderful mechanism has a huge drawback. If you make a mistake………  you can end up without emails and your website.

Well, I made a mistake and caused a client’s email and website to go offline. As we are in the Easter period all the normal support channels are closed with no hope of automated tickets or phone calls getting any action. (I tried)

After a bit of digging I was able to determine that the DNS was pointing to a competitor’s hosting services. What choice did I have? Do nothing (not an option) or try the competitor (unlikely to help)? Well I phoned www.webdimension.co.uk to see if something could be done.

The initial reaction was “Sorry I cant help you, this is Easter, I have been out and I have a hangover (I could also hear his kids in the background…..)  My contact’s name is Rob, and Rob took a few seconds to realize my predicament….. and then he decided to help out.

To cut a long story short, Rob was under no obligation to help me out, but he did. By helping me, he has helped our client minimise loss of emails and website down time.

THANK YOU ROB.
You are a true professional.

Web Dimension  build websites for the Army, have their own CMS and do a lot more besides. If this is how Rob treats a competitor, can you image how well he must treat his own clients?

Can one man make a difference?

Imagine this. You get taken in by a salesman who does not do his research and sells you a product that cannot possibly deliver. Imagine that you make this discovery by talking to project managers and you actually come to a conclusion that actually you should simply cancel and walk away from the whole thing. But you listen to the patter of the marketing director who suggests a compromise. You think, well this sounds reasonable and then you go for it. Some internal voice says You had better document these conversations……

Well I am glad that I kept good notes because soon I became a football in an organization that promised to call me back and never did.

 Here is a list of people who all said. Dont worry Paul, we will look into this and get back you.

The Salesman
The Marketing Director
The Managing Director
The Product Managers
Various people who pick up the main phone
The accounts department.
The credit control department

I had all these promises, notes and emails, but would the accounts department take any notice? No. Sorry sir you must pay this invoice. What? I have just told you I have emails, notes, the word of your MD and Marketing director…… Sorry sir, you must pay.

Pay for what? Nothing has been delivered!

Then it all went quiet. For months nothing……

Enter Omid Mahmoudi. What a difference he made. He started by making promises and keeping them. He came to see me. He sorted out all the problems and got the product delivered. Omid did his job by taking care of all the simple customer service stuff. This one man stood up, took a personal interest and followed everything through.

Would I buy from this company again? (I don’t know, perhaps if I could avoid all of the people who would not keep promises…. well maybe) Would I buy from Omid? Certainly. Would I recommend Omid? Yes. Omid is an asset to his company, and they could learn a lot from him. All they need to do is listen.

One man can make a difference.

Cheers,

Paul

CC. MD of the company concerned.